Ticket Exchanges & Refunds Policy

If you have COVID and need to exchange your ticket for a new date, we will happily do so, but we need to hear from you 24 before show time. We only exchange the covid positive person, we don’t exchange everyone in your booking.

We do not refund tickets as per the terms and conditions you agreed to when your made your purchase. We generally don’t exchange if you change your mind or can no longer attend due to personal circumstances.

The terms you agreed to when you booked are HERE

If you have booked tickets to the show and need to discuss please contact us and we will assist as best we can.

What is the show duration?

The show runs for approximately 75 – 80 min with no intermission.

How does Seating Work?

Show seating is general admission only and seating is not allocated. The show only seats 60 guests across 4 rows and each row is tiered. There are no bad seats in the room and front row seats aren’t necessarily the best. If you have a group we will ensure you are seated together if you arrive on time.

Where can I park?

Good question! The answer is… wherever you like. We are in the heart of the CBD, there’s lots of good multi-level parking around the area. Parking at 59 Lonsdale Street is the closest that we recommend

The Marriott do have premium valet parking subject to availability. We would suggest calling the Marriott directly on (03) 9662 3900 to make arrangements.

Can I make a group booking?

We love groups coming along to the show, as long as they are well behaved! Please reach out to us HERE and lets connect.

Can I buy a gift voucher voucher?

Yes indeed!

We sell gift vouchers to the show, where the recipient can choose their own date.

To purchase a gift voucher click HERE

How do I redeem my gift voucher?

To redeem your gift voucher CLICK HERE

Once the voucher is redeemed, your tickets are emailed to you. terms and conditions on your tickets will then apply. you will see these terms and conditions on your ticket.

What is Impossible Occurrences?

An intimate 75- 80 minute performance featuring amazing magic, illusions and mind reading. Some audience members may be asked to participate in the show but are by no means forced. Luke’s performance style is warm and friendly.

When does the show run?

In most cases Impossible Occurrences runs every Friday night with 7:30 or 9:30pm showtimes. In peak season these dates may vary slightly. For those that book dinner & show, dinner seating times are 6pm or 8pm. This is explained further when you book.

Does the show change?

Impossible Occurrences began in July 2014. Some of the show material has changed and varied over the years a little, but it has never been advertised as a new show. If you have seen the show before and come back it is likely you will see a similar show again.

How does Dinner & Show Work?

Everything takes place the Marriott hotel, dinner & show happen in two separate rooms. Dinner will be served at Essence restaurant 90 minutes before the show time. After dinner you will be escorted across the hall to the show room. Dinner seating times are 6pm or 8pm, you will be asked to choose one when you make a booking. We can cater for dietary requirements. You will have an option to note your dietary requirements when you make a booking.

The restaurant is strictly licenced, all food and beverage is to be purchased at the restaurant, no other food is allowed to be brought in such as cake etc.

Is there a dress code?

We suggest dressing smart when attending the performance, just as you would dress for any other theatre show.

Is there any age restrictions?

The show is suited for ages 10 plus, this is not a children’s magic show. Although there is no profanity or adult themes in the show, it is aimed at a mature audience. This is not a show suitable for younger children.

But can I bring a 5 or 6 year old?

We get a question similar to this almost every day. In summary it is not recommended. The show goes for 80 minutes, they may have difficulty seeing if they are little and may get restless. The show room is intimate so if they are disruptive they will need to removed from the show by a parent / guardian.

Ultimately you know your little one best so this is at your discretion, but we do not recommend children younger than 10 years.

Where is the show and how do I get to the venue?

Each performance is held at the The Marriott Hotel Melbourne, Exhibition St, Melbourne VIC 3000, Australia, only a short walk from Parliament station. VIEW MAP

Can I book Luke for a private event?

Yes, for more details visit Luke’s website www.lukehockingmagic.com.au.

I have an urgent question who do I call?

If you have a general enquiry you can call 0407 514 551. Do not call the Marriott, always call us directly.